Municipal Training Academy

03/04/25 De-Escalation, Conflict Resolution and Situational Awareness

The Miami Valley Communications Council
Invites you to attend
De-Escalation, Conflict Resolution and Situational Awareness
Course Description:
Engage people more effectively, dealing with conflict, especially at work. What can I do when things escalate? What steps can I take to protect myself? Communication skills are essential for successful public service employees. When engaging with the public involves some sort of crisis, these encounters can quickly escalate. This course seeks to provide public service personnel the tools, skills, and options they need for successfully de-escalating crisis incidents. This course explores topics including self-regulation, verbal and non-verbal communication essentials, and becoming emotionally intelligent and situationally aware so people can respond effectively to others in crisis. Learning these essential skills can help build trust and partnerships with our communities and improve outcomes for everyone involved.

Trainer: Paul Hartinger
Chief Hartinger owns his own business, Modern Public Safety Training, LLC, where he produces training concepts for public and private organizations and municipal governments. He offers training solutions in Crisis Communication, Customer Service, de-escalation, Situational Awareness, Workplace Violence Preparation and Prevention, and is available for consulting on law enforcement and criminal justice priorities and initiatives. Chief Hartinger is a graduate of the University of Cincinnati with a bachelor’s degree in criminal justice, and Cincinnati State with an associate degree in Loss Prevention Management. He graduated from the Police Executive Leadership College (Ohio) in November 2000, and the FBI National Academy in 2011. He attended the prestigious University of Virginia LEAD program at the Darden College in 2015 focusing on executive management principles for municipal government executives.
Who Should Attend: Anyone in a local government.
When: March 4, 2025 8:30 am to 11:30 am
Cost: Members/Partner $50.00 Affiliates $60.00 Non-members $70.00
*Invoices sent AFTER training
Where: MVCC 1195 E. Alex-Bell Rd. Centerville, OH 45459
Registration: Registration limited, so register now! You must register to attend. Please Register HERE

If you must cancel, please notify MVCC five business days prior to the day of training, otherwise, your city will be charged the training fee.
Questions? Jodi Martin, MVCC, Municipal Training Academy ten.ccvm@nitramj 937-424-1663

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